Terms and conditions | privacy

All Pride Whanganui purchases for Goods and Services are subject to these terms. These terms may be changed in Pride Whanganui’s sole discretion, and any such changes will apply with immediate effect.


Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order.


Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.


Pricing

All prices listed on www.pridewhanganui.co.nz are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason. 


Delivery and Delivery Charges

At this time, we only deliver to New Zealand addresses. 

All goods are issued with a tracking number which will be emailed to the buyer once order is complete. If goods are lost or damaged in transit, please contact us within 7 business days by emailing info@pridewhanganui.co.nz

We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

All goods will be dispatched within 2 working days of receiving the order and delivery will be 2-5 working days after dispatch (or as NZ Post standard terms of delivery dictates).

Deliveries to rural addresses in some areas may take longer than the time indicated. 

 

Returns

The Consumer Guarantees Act sets out minimum standards for goods sold by Pride Whanganui. In the event that goods sold are deficient or faulty, the retailer has the obligation to repair, replace or refund. Refer to Consumer Guarantees Act for more information.

 

Privacy Policy

We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Pride Whanganui only gathers personal information needed to complete purchases through our online store. Pride Whanganui only has access to an individuals name, address and email, pertaining to the purchase. This information remains confidential to Pride Whanganui, will never be issued to a third party and will not be utilised further unless in conjunction with a dispute re items purchased.